Razorpay-merchant

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Merchant details — Star Consultancy (kovai.shop)

Basic business information

Business name: Star Consultancy
Website: https://www.kovai.shop/
Contact: 9688885070
Email: colourprint@zohomail.in

Business Nature

We provide facilitation services for online government processes (ID documents, certificates, application filings) and offline services (printing, designing, binding). Customers pay us for the service fee and we (where required) pay mandated portal fees or collect them on behalf of the customer.

Services & examples of transactions

• Online application assistance (Aadhar update, PAN, GST enrolment) — customers pay a service charge (example: Rs. X) plus applicable government portal fees.
• Exam application processing (NEET/JEE/TNPSC) — one-time per-application service fee.
• Printing & binding — fixed-price per job.
• Police verification assistance and vehicle RC services — service-based pricing.

Payment flow (recommended)

1. Customer selects service on website or contacts us.
2. We confirm final price (service fee + portal fee if applicable) and send payment link.
3. Customer pays via Razorpay — payment captured in merchant account.
4. We begin the service; receipts/invoices provided by email.

Refund & cancellation (summary)

See full policy: Return & Refund Policy. Short version: refunds considered case-by-case; government portal fees non-refundable if not returned by portals; printing defects eligible for reprint/refund within 3 days.

Documents we will provide for Razorpay verification

• Scanned copy of business registration / proprietorship proof (if available).
• Cancelled cheque or bank statement for the settlement account.
• Owner ID proof (Aadhar / PAN) and address proof.
• Clear screenshots of the website (home, services, contact pages) and this merchant-info page (recommended).
• Copy of Return & Refund policy page link (this site).

Notes & placeholders

You may need to attach GSTIN if you have one, and provide your registered business address. If any document is missing, provide an explanation letter signed by the proprietor.

Suggested text for Razorpay "Business description" field

Star Consultancy (kovai.shop) — A service provider in Coimbatore assisting customers with online government services (Aadhar, PAN, GST, certificates), exam applications and printing & binding services. We charge a facilitation/service fee and process payments online for convenience.
    

Page created to assist in Razorpay application — please attach supporting documents and update any placeholder values on this page before submitting to Razorpay.